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A number-one bestseller
Speedy Seahorse / 9781786705051
from the Atlantic to the Pacific
"What Matters" asks: What are the essential issues of our time
The book includes both on site shooting techniques and post-shooting digital treatments to show readers how to create their own striking photographs
Management Lessons From Mayo Clinic Ian Johnson A number-one bestsellerManagement Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge